Sam (Xsolla Inc.)
Dec 15, 4:11 PM +05
Hello,
Unfortunately, your payment was not processed as we were unable to receive an authorization from your bank. Please ensure that you were not using a prepaid card or a gift card, because this can potentially be the cause of the error. If there is a pending charge on your account, please be advised that the charge will not clear, and the money will go back into your account.
Please try another payment method to complete your purchase, or contact your bank to find out why the payment was not authorized by them.
Thank you for your understanding.
Xsolla Customer Service Agent |